Return & Refund Policy

Last Updated: 12-Jan-2024

Thank you for shopping at OnixIndia. We appreciate the trust you place in us when making a purchase, and we want to ensure you are completely satisfied with your order. Please read our Return & Refund Policy carefully to understand your rights and obligations when it comes to returns and refunds.

1. Returns:

1.1 Damaged or Defective Products:

If you receive a damaged or defective product, please contact our customer service team at [contact@onixindia.com] within [number of days, e.g., 7 days] of receiving the item. We will provide instructions on returning the product and will either replace it or issue a refund, as per your preference.

1.2 Incorrect Item Received:

If you receive the wrong item, please notify us immediately. We will arrange for the correct item to be shipped to you, and you may return the incorrect item according to our return instructions.

1.3 Change of Mind:

We understand that preferences can change. If you wish to return an item due to a change of mind, you may do so within [number of days, e.g., 14 days] of receiving the product. The item must be in its original condition, unused, and in its original packaging. Please note that return shipping costs for change of mind are the responsibility of the customer.

2. Refunds:

2.1 Refund Eligibility:

Refunds will be processed for eligible returns within [number of days, e.g., 7 days] of receiving the returned item.

2.2 Refund Process:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment.

2.3 Non-Refundable Items:

Some items are non-refundable, including gift cards and downloadable software.

3. How to Initiate a Return:

3.1 Contact Customer Service:

To initiate a return, contact our customer service team at [contact@onixindia.com] with your order number and details of the issue. We will guide you through the return process.

3.2 Return Shipping:

If the return is due to a change of mind, you will be responsible for the return shipping costs. For damaged, defective, or incorrect items, we will provide instructions for return shipping.

4. Contact Us:

If you have any questions or concerns about our Return & Refund Policy, please contact us at [contact@onixindia.com].

Thank you for choosing OnixIndia. We appreciate your business and are committed to ensuring your satisfaction.